This Frequently Asked Question (FAQ) section should answer all of your common questions regarding iSmartec
Q. How do I register as a member?
Please click on “Register”, which is located on the top of the page of our website. You will enter to a page “Register Account”, from there, fill in your details as requested before clicking “Continue”.
Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
Q. How do I change my account personal information and shipping address?
Please click on “Login”, which is located on the top of the page of our website. After you sign in, you will find “My Account” at the top left-hand side of the page. Click on “Edit Your Account Information”, it will bring you to my account information, then change your details as needed, and finally, click the “Continue” button to ensure your details have been saved. Click on “Modify Your Address Book Entries”, it will bring you to address book entries, click on “Edit” then change your details as needed, and finally, click the “Continue” button to ensure your details have been saved.
Q. I forgot my Password for my account. What should I do to retrieve it?
Please click on “Login”, which is located on the top of the page of our website. Click “Forgotten Password” and fill in your e-mail address that used to register the account in the box. Click “Continue”, a new password will be sent to your e-mail address. Once you have received the new password, use it to log in and change your own password.
Q. I need personal assistance with my order. Who can I contact?
We look forward to hearing feedback about our products and services. Our customer service will be happy to assist you with your order. Please e-mail us at firstname.lastname@example.org
Q. Where will I find my order ID?
Once you have placed an order, you will receive an order e-mail from us which will have your order ID on it. Please keep this in case you need to get in contact with us. Alternatively, you can refer to your “View Your Order History” upon login into your iSmartec member account.
Q. How do I track my order?
You may track all orders by following these steps:
1. Click “Login” at the top of any page.
2. Enter your iSmartec Login E-mail Address and the Password you entered when you created your iSmartec account.
3. Click “View Your Order History” at My Orders. You'll see a complete history of your iSmartec purchases. Click “View” on any order to view the details of that order.
Q. Can I cancel an existing order that has been made?
Yes, only if the order is still in pending status.
Please send an e-mail to our customer service at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
Orders that are in processing, completed, shipping or shipped will not be cancelled.
Q. What is the difference between order status and order history?
Registered iSmartec customers have the ability to review the status of all current orders. In addition, we retain the details of registered customers' past orders in “Orders History” that is, the history of those orders, for their personal reference.
You can refer to our definition of status here: [Order Status Guide]
Stock Availability / Sold Out / Restock
Q. How do I know the product availability?
Sold out item will display a label of "OUT OF STOCK".
Q. How do I ask iSmartec to restock a sold out item?
You can write in to inform us which sold out item you would like us to restock. Usually, we will restock those items with high demands by referring to the amount of request from members. After restocking, subscribers will get notified by e-mail from us.
Shipping & Delivery
Q. How long does the delivery usually take?
For in stock item, delivery usually will take about 1 to 3 working days. Please refer to the details here: [Shipping Information]
Q. How much is my shipping charges?
Shipping and handling rates are determined by the total weight / dimension of all of the merchandise ordered includes packing and bubble wrapping charges. Your total shipping charge will be displayed as a line item under your subtotal during the checkout process. Any surcharges and tax will appear as separate line items.
Returns & Exchanges
Q. I received my order, but there was a problem with the item I purchased. How do I return my purchase?
Kindly read our Return & Refund Policy article. Please refer to the details here: [Return & Refund Policy]
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (MYR) by default. However, you may change the currency according to your preference such as Chinese Yuan Renminbi (CNY), Euro Dollar (EUR), Singapore Dollar (SGD) and the US Dollar (USD). Please change the currency using the currency button located on the top right-hand side on the website.
Q. What payment types do you accept?
To bring you the best online shopping experience, we offer multiple payment methods. You'll see all of the payment methods available to you on the checkout page. For information, please read our article on: [How to Pay?]
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please send us an e-mail to firstname.lastname@example.org for us to clear your doubts.